The troubleshooting steps below apply only to our printed textbook videos that come on a CD in Flash format. Our online course videos are delivered in MP4 format directly to your web browser.
If you are using Internet Explorer, when you first run the "menu.html" from your disc you may see a warning like this:
To fix your Internet Explorer security settings to allow scripts from CD, select "Tools" and then "Internet Options" or click on the gear icon from your browser menu to bring up the "Internet Options" dialog. Then click on the "Advanced" tab. Scroll down to the Security settings and make sure "Allow active content from CDs to run on My Computer" is checked and then click the "Apply" button.
Some versions of Internet Explorer may still have subtle security restrictions that may result in odd playback behavior. You may experience blank screens when launching a video or inability to cleanly change screens within the HTML menu system. If so, any one of the following steps will resolve most known issues (try each step until replay is successful):